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How to Create an SEO-Friendly FAQ Page

Did you know that you can use frequently asked questions (FAQs) to boost your website’s search engine optimization (SEO)?

That is right! Some questions on your FAQs page can appear on the search engine results pages (SERPs) and drive traffic to your website. 

Although you may have written complete and thorough content on your website, FAQs can efficiently help fill in the gaps and provide quick and straightforward answers to your customers. 

FAQ pages appeal to both search engines and people. Writing a thorough FAQ section on our website can effectively show your visitors that you care about their experience by providing them with a quick and direct response to their questions and their search queries. 

Here are a few tips that will help you get the most out of your FAQ resource and make it both focused and comprehensive:

  1. Do Your Research

Before you start creating FAQs, make sure to identify the most common question that your target customers are asking online. Doing your research can help you write more targeted content for your FAQ section. You can get ideas from the questions that appear in SERPs that are related to your business. You can even make use of the ideas from related searches and existing People Also Ask boxes. 

Also, keyword research can also help you gather a list of words, phrases, and questions that your target audience frequently used to find information in search engines. You can target relevant keywords in your FAQs. Take, for instance, you run a plumbing company. You may come across keywords, such as “drain services,” and questions like “What to do when your drain becomes clogged?” You can use this information as a jump-off point for writing FAQ content. 

You can also find ideas for your FAQ section by looking at the types of searches that your website is showing up for through the Google My Business (GMB) listing. These insights can give you clues about the exact search queries your potential customers use to find your listing. 

Image by mohamed Hassan from Pixabay

  1. Optimize Your Questions & Answers

Putting together and optimizing your FAQ section will require you a few things to ensure that search engines can easily find, understand, and index your content. 

  • Follow Proper Formatting: Use header tags for the questions and regular body text for the answers to help both search engines and website visitors easily find relevant information on the page. 
  • Incorporate Keywords & Phrases: Making use of the keywords and phrases and strategically writing them into the question and answers can increase the likelihood of your content being displayed in Google SERPs. 
  • Answer Questions Clearly and Directly: Make sure to provide a straightforward answer within the first sentence of the paragraph, if possible. The closer the placement of your answer to the question, Google will more likely find and index it for relevant search queries. 

  1. Add FAQ Schema

FAQ schema is perhaps one of the most significant on-page SEO techniques you can use. Schema markup is a digital language that relays Google information about the website and how it should be indexed. 

Adding FAQ schema around your FAQ content enables you to communicate to Google how to categorize and use specific information for question-answer search results. Using this technique can help increase the chances of your content being picked into People Also Ask and Position Zero spots in SERPs. 

  1. Create Page-Specific FAQs

While having a designated page for FAQ on your website is a good idea, adding more FAQ content and structured data on other web pages, such as product pages, services pages, or event location pages, is also a great way to provide your target audience with more answers to specific questions about your company, your business offerings, and how they can get in touch with you. Also, providing Google with more indexable content to pull into SERPs can help further optimize your web pages. 

Tips to Make Online Reviews Work for Your Business

Many people rely on online reviews for everything from choosing a pizza parlour to hiring a plumber to install and repair the pipes in your home. In today’s digital marketing world, it is impossible to understate the impact of online reviews on your business. Recent surveys reported that 86% of virtual shoppers read online reviews before making a purchase.

When it comes to online reviews, the key phrase is “social proof.” This shows that people liked the product or service you are offering or competing with. By providing prospects with a number of social proof, customer reviews can help increase conversion and build the credibility of your company.

While customer reviews can help boost your sales, the way you utilize them can leverage your conversion-boosting potential. Here are some helpful tips on how you can empower your business using online reviews.

  • Claim Your Google My Business (GMB) Listing

While you can find customer reviews everywhere online, Google is the most popular review site. About 64% of consumers check the reviews posted on Google before visiting a business. Creating a GMB page enables you to keep track of and respond to your reviews. These reviews will be displayed in Google and Google Maps search results, which helps establish the credibility and quality of your business.

  • Encourage Customers to Leave a Review

Getting reviews from your customers helps attract new prospects. That is why you will need to create a strategy that will continuously encourage customers to leave reviews. However, recency matters to most potential customers are looking for in a review.

According to surveys, nearly 34% search for reviews that are posted between a week to a month. Consistency in getting reviews can be a powerful tool to earn the trust and confidence of your target customers.

Sending a link to your review page on GMB, Yelp, or website can make it easy for prospects to leave a review for your business. It also helps you to respond to their reviews. Customers tend to leave a review, especially if they feel appreciated.

The customer will receive a notification when you respond to their review. According to BrightLocal’s data, 20% of customers expect business owners to respond to their reviews within one day.

  • Resist Deleting Negative Reviews

The last thing you want from your customers is negative reviews. However, deleting reviews on Google is never a good idea. You might be surprised to learn that 46% of consumers do not trust businesses with a perfect five-star rating. Customers often get suspicious of businesses with too-good-to-be-true reviews. Even your most loyal customers will still want to know your potential drawbacks. Additionally, receiving a negative review helps you see how you can improve your products or services.

  • Respond Well to Negative Reviews

Many business owners may feel tempted to censor negative reviews. This dishonesty can have an unpleasant impact on your business. Never let unpleasant reviews sit there. Use it as an opportunity to respond to your customers in a polite, helpful, and constructive way. Replying to customers helps improve their satisfaction and loyalty, and even encourages them to recommend your business to other potential customers.

  • Proactively Feature and Broadcast Reviews

You can strategically display customer reviews on your website or add a headshot if possible, especially if it is written by an industry expert, a celebrity, or an influencer, so people can easily spot them.

Another way to highlight top reviews is by converting them into social ads as it draws more attention, especially on Facebook. Make sure to add the average rating badges on the footer of your website and cite reviews in your nurture emails.

Allow your website visitors to search reviews using keywords or star ratings to filter reviews. Various surveys reported that potential customers who use the search feature on a product or service page are more likely to convert at 202.9%, including people searching for 1-star reviews.